You can exercise independently at BigGym from the age of 14. Are you under 18 years old? Then the conclusion of a membership is only possible with the consent of a parent or guardian. You can get the consent form at the counter

When you have purchased your membership through our website, you have 14 days to withdraw from it. If you do not use the membership within these 14 days, only the activation fee will be charged. Have you used the membership? Then a day pass will be charged for each day that you have trained.

We are not affiliated with corporate fitness parties. Do you have a large organization and would you still like to start your company at BigGym? Please contact us.

Yes, that is possible. At BigGym, you can choose the Unlimited Flex membership. With this membership, you can train unlimited, without having to commit to a one-year contract. Please note that the Unlimited Flex membership has a minimum term of two payment periods. In addition, a notice period of one payment period applies. View all our memberships for more information.

You can quickly and easily register online via this link, or sign up at the reception of your favorite BigGym location. After your registration, you can start training immediately. Therefore, don’t forget to bring your sportswear and a towel.

Certainly! Whether you have registered online or at the reception of one of our locations, you can start training immediately. After your registration, you will receive an email with a link to create your Sportivity account. You can then download the BigGym app and log in with your new account. The app serves as your access pass to the gym.

Yes, that is certainly possible! As soon as you are a member, you can go to any BigGym location to exercise.

Of course, you are always welcome at BigGym! Our staff will gladly give you a tour so you can experience the atmosphere, facilities, and our team. Making an appointment is not necessary.

BigGym offers various memberships that suit your preferences and situation:
- Unlimited: Unlimited access to all gyms, 7 days a week. Term of 1, 2, or 3 years, after which it is automatically renewed (cancellable every 4 weeks).
- Unlimited Flex: Same benefits as Unlimited, but with extra flexibility: cancellable every 4 weeks. Minimum term: two payment periods.
- Daytime: train on weekdays between 07:00 and 17:00, unlimited on weekends. Term of 1, 2, or 3 years, after which it is automatically renewed (cancellable every 4 weeks).
- Together: an affordable duo membership for two people living together at one address. Term of 1, 2, or 3 years, after which it is automatically renewed (cancellable every 4 weeks).

BigGym offers various memberships that suit your preferences and situation:
- Unlimited: Unlimited access to all gyms, 7 days a week. Term of 1, 2, or 3 years, after which it is automatically renewed (cancellable every 4 weeks).
- Unlimited Flex: Same benefits as Unlimited, but with extra flexibility: cancellable every 4 weeks. Minimum term: two payment periods.
- Daytime: train on weekdays between 07:00 and 17:00, unlimited on weekends. Term of 1, 2, or 3 years, after which it is automatically renewed (cancellable every 4 weeks).
- Together: an affordable duo membership for two people living together at one address. Term of 1, 2, or 3 years, after which it is automatically renewed (cancellable every 4 weeks).

Working out together is more fun than alone. With Together, you train unlimited as a duo and often at a better rate. Terms in short:
- Maximum of 2 people under one Together membership.
- Both must live at the same address (proof required, e.g. a letter or bank statement).
View all memberships.

Yes. With a Together membership at BigGym you can always exercise together at the same time.

Yes, you can exercise separately with a Together membership. Train when it suits you best.

You can enjoy unlimited Daytime sports Mon–Fri 07:00–17:00. During the weekend you can go to BigGym all day long.

“Off-peak hours” refer to the Daytime access times: 7:00 AM – 5:00 PM on weekdays. You get access to all BigGym locations and can enjoy unlimited fitness, participate in group lessons and use the sunbed. More information about rates can be found here

BigGym offers competitive rates for Cardio, Fitness, BigCross, and group classes. View all our rates here. Would you like to train first without any obligations? With a day pass, you can train for an entire day for only €10. The day pass is available at the reception of every location or online via this link.

Yes, that's possible! You can easily arrange the conversion of your membership via the BigGym app or at the front desk at your location. Please note: downgrading is not possible during your term.

No, immediate termination is not possible. Cancellation can only be done via the BigGym app. Cancellations by phone, email, verbally, or through social media are not accepted. Please note that you must always complete your full contract period and that a notice period of one full payment cycle may apply. Together Membership: In the case of cancelling a Together Membership or family pass, all individuals must unsubscribe individually.

Yes, after your initial contract period ends, your membership will be automatically renewed. For a 1-, 2-, or 3-year Unlimited, Daytime, or Together membership, it will then be converted into a membership that can be cancelled every 4 weeks. You can cancel it at any time thereafter. Please note that a notice period of one full payment cycle applies. Would you prefer to take out a new 1-, 2-, or 3-year membership? This can be arranged via your BigGym location.

Yes, that is possible without any additional costs or changes. You can train at any BigGym location with your membership. Would you like to permanently switch to another location? We can update your location for you. Please contact us via the contact form for this.

In some cases this is possible, under strict conditions: - You are temporarily unable to exercise due to illness or injury (maximum 3 collection periods, with doctor's note). - You are doing an internship or temporarily studying abroad (with official confirmation from school). - There is a mandatory closure of the gym by the government. In these cases, your membership will be temporarily stopped and extended by the pause period. Contact our customer service to report your situation.

For medical reasons, you can temporarily pause your membership for a maximum of 3 payment periods. A valid medical certificate is always required for this. If there is a serious medical situation and you can demonstrate with a doctor’s statement that you are permanently unable to train, please contact our customer service via the contact form.

If you move to a location more than 30 kilometers away from the nearest BigGym location, you can buy out your membership. You must provide proof of this with an official registration document from your new municipality. After approval, we will calculate the relocation settlement, in which your membership will be offset against the cost of an Unlimited Flex membership. Once this amount has been paid, we will terminate your membership.

Once you have deregistered via the BigGym app, you will immediately receive a confirmation email. Without confirmation the deregistration will not be completed. Therefore, always check your inbox (and spam).

The notice period is one full payment cycle (4 weeks). This is calculated after your cancellation. Your membership will continue until the end of that period, after which it will automatically end. Cancellation can only be done via the BigGym app.

Yes, your membership will be automatically renewed for an indefinite period after the initial contract period ends. You can then cancel the membership every 4 weeks with a notice period of one full payment cycle. Would you like to change your membership, for example to another type? This is only possible after your fixed contract period has ended, unless you choose to upgrade. The upgrade will take effect from the next payment date.

This is only possible if you have an Unlimited Flex subscription

Certainly! Upgrading your membership during your contract period is always possible. The new start date will then be the beginning of the next contribution period. Please note that you will enter into a new contract with a new term. You can easily arrange this change via the BigGym app. Visit the reception of one of our locations and ask about the possibilities.

You can upgrade your membership at any time via the BigGym app. The upgrade will take effect from the next payment date. From that moment on, the new terms, duration, and corresponding rate will apply.

Your upgrade will take effect from your next payment date. This is to prevent double charges. The payment cycles therefore remain the same.

No, once you have upgraded, you cannot go back to your old membership. You can change or downgrade again at a later time, but this is only possible after the agreed term of your current membership has expired.

Yes, you can convert your membership to a Together membership. You and your training partner must both complete a registration form at the reception of the BigGym location. You must also provide proof that you live at the same address as the other member, for example with an official letter. The conversion will take effect from the next payment date.

No, a Together Membership is personal. It is not possible to replace one of the two members with someone else, even if both members live at the same address. Do you want to change the membership to a different combination of members? This is only possible by canceling the current Together Membership after the contract period and then concluding a new Together Membership with the desired members. Always check in the BigGym app whether both memberships have been taken out correctly before taking out a new membership.

No, unfortunately downgrading your membership is not possible. Once your 1-, 2-, or 3-year membership has ended, you can take out a different membership.

You can exercise at any BigGym location with your membership, but it is useful to be registered with your home gym. Contact our customer service and indicate which location you want to exercise at; we will adjust this manually for you.

This is only possible via the BigGym app. Cancellations via telephone, email, verbally or social media are not accepted. Please note that you must always complete the contract period and that a notice period of one full collection period applies. Together Membership: If there is a deregistration from a Together Membership or family pass, all persons must deregister individually.

No, you can only cancel via the BigGym app. This is to keep the process clear and safe.

BigGym applies competitive and transparent rates for all memberships. The membership fee is automatically collected every 4 weeks by direct debit, so that you always pay on time without any worries. For current rates and the complete range, please consult the rates page.

Would you like to change your bank account number? Please contact us and provide the new account number. We will process the change as soon as possible.

Because BigGym collects every 4 weeks, collection dates do not always correspond exactly with your start date. That is why you pay the first part immediately upon registration via iDEAL. After that, payments are made automatically by direct debit, every 4 weeks.

No, not normally. But if you have not paid the membership costs or have not paid them on time, we are forced to charge €10 cancellation costs per failed direct debit and/or chargeback.

We believe everyone should be able to exercise. That is why we collaborate with various sports funds:
- Jeugdfonds Sport & Cultuur
- Volwassenenfonds Sport & Cultuur
- Meedoen Tilburg
- Meedoen Nijmegen
- Rechtop
- Stichting Leergeld Deventer
- Stichting Leergeld Enschede.

We continuously work on improvements within our locations and strive to always provide our members with the best equipment. In addition, due to annual inflation, we are unfortunately required to adjust our rates each year by a small percentage. Article 5.2 of the General Terms and Conditions states that we are permitted to adjust the rates once per year.

Please contact our customer service as soon as possible if you are temporarily unable to make a payment. We are happy to think along with you about a solution, such as a payment arrangement. This way, we can prevent your membership from being terminated.

No, you will not receive any costs back when terminating your membership. You are required to pay the membership fee to BigGym until the end date of your contract.

There may be a few reasons why you still receive invoices: - Together Membership With a Together membership, both members must unsubscribe individually. If you have canceled but your sports partner has not, the membership will continue on the account of the person with whom you took out the Together membership. - Your term has not yet expired. Do you have a membership with a term of 1, 2 or 3 years? You must then first complete the entire term before your membership can actually end. Check the end date in your cancellation confirmation. You will still be invoiced until that date. - The cancellation has not been processed correctly. Cancellation is only possible via the BigGym app. Check whether you have received a cancellation confirmation. Without confirmation the cancellation did not go through.

You can find a complete explanation of your invoices in the BigGym app. In the app, go to ‘Invoices’ for an overview of all your invoices and specifications.

You can find your next direct debit date in the BigGym app. In the app, go to your subscription. On the bottom line, you will find “Valid until.” This is your next payment date.

With a Together membership, the membership is personal. This means that both members must unsubscribe individually. Check in the BigGym app whether both memberships have actually been canceled. If one of the two is still active, the membership will continue and invoices will continue to be sent.

The contribution is collected every 4 weeks. That's 13 times a year.

In case of a failed direct debit, we charge €10 in reversal fees and you will receive a reminder to settle the outstanding amount. Has the direct debit been declined by your bank? Please contact your bank immediately.

No, the direct debit date cannot be changed. The membership fee is collected every 4 weeks as standard.

Open the BigGym app. Go to the three dots in the bottom right corner. Then open the “Invoices” section. Here you can see exactly how many outstanding items you have and pay the invoices directly.

An outstanding amount is an amount that you still have to pay to BigGym. This could be due to, for example, a failed direct debit, overdue contributions or additional costs such as cancellation costs. A reminder means that you still have an outstanding payment. Pay this as soon as possible to avoid blockages or extra costs.

You can easily pay outstanding amounts via the BigGym app. Log in, go to “Invoices,” and complete your payment quickly and securely directly from the app.

If we are unable to collect the payment, you will receive an email from us with an invoice for the relevant payment. In the new BigGym app, you will also find an overview of your outstanding amounts and you can pay them directly.

If you do not pay, your access to BigGym may be blocked. In addition, additional costs may be charged, such as cancellation costs or collection costs. If you have payment problems, always contact us so that we can find a solution together.

You can contact us via the contact form on the website.

Wondering if there is a BigGym near you? You can view all our locations on our gyms page.

BigGym currently has 13 locations open, with 2 more locations on the way, spread throughout the Netherlands, and we continue to grow! We regularly open new locations to help even more people stay fit and healthy. Wondering if there is already a BigGym near you? View all locations on our website here.

Yes, with your BigGym membership you can exercise at all locations. This way you can train anytime and anywhere, where it suits you best.

You can park for free at all BigGym locations. This way you can start your training without hassle and with ease.

You can go to all BigGym locations for a varied range of group lessons. This way you will always find a lesson that suits you, wherever you exercise.

Here you will find the current opening hours of all BigGym branches. Check below when you can contact us for sports
Please note: different times may apply on public holidays.

Regular opening hours Monday 07:00 – 23:00
Tuesday 07:00 – 23:00
Wednesday 07:00 – 23:00
Thursday 07:00 – 23:00
Vrijdag 07:00 – 23:00 uur
Zaterdag 08:30 – 17:00 uur
Zondag 08:30 – 17:00 uur

Aangepaste openingstijden
1e Paasdag 08:30 – 17:00 uur
2e Paasdag 08:30 – 17:00 uur
Koningsdag Gesloten
Hemelvaartsdag 08:30 – 17:00 uur
1e Pinksterdag 08:30 – 17:00 uur
2e Pinksterdag 08:30 – 17:00 uur
Kerstavond 08:30 – 17:00 uur
1e Kerstdag 08:30 – 17:00 uur
2e Kerstdag 08:30 – 17:00 uur
Oudjaarsavond 08:30 – 17:00 uur
Nieuwjaarsdag 08:30 – 17:00 uur

BigGym's opening hours are the same at all locations. We are open on weekdays from 7:00 AM to 11:00 PM and on weekends from 8:30 AM to 5:00 PM. For any deviations, for example during public holidays, you can find more information via this link.

We have different opening hours on public holidays. On most public holidays, BigGym is open from 8:30 AM to 5:00 PM. The exception is King's Day, when all our locations are closed. For an overview of the holidays and any additional changes, please click on this link.

Yes, with a Daytime membership you can check in from Monday to Friday between 7:00 AM and 5:00 PM. There are no time restrictions for Daytime members on weekends; you can then exercise unlimitedly.

Yes, BigGym is also open during holidays. Always check our website for the most up-to-date information regarding holiday periods. You can find this here.

Are you looking for a new challenge? View all our current jobs at BigGym here. We are always looking for enthusiastic colleagues who want to strengthen our team. Who knows, your dream job might be among them!

You can easily apply via our website. View our current vacancies, choose the position that suits you and submit your application directly online. View all open vacancies here. Do you have any questions? Please contact our recruitment department.

Yes, at BigGym we regularly offer internships and traineeships. Do you want to gain practical experience in a dynamic working environment? Keep an eye on our vacancies page or contact our recruitment department for current options.

Yes, at BigGym we offer plenty of options for part-time and flexible hours. We understand that everyone has their own schedule, which is why we are happy to tailor working hours to your wishes. You can indicate this during your application, so that we can find the best match together.

Collaboration, enthusiasm and customer focus are central within the BigGym team. We strive to create a positive and motivating environment where both colleagues and members feel welcome and supported. We also find honesty, respect and personal development very important.

Go to Jobs in the menu and click on a location where you are looking for vacancies

You can use lockers for free at all BigGym locations. You need a BigGym combination lock to lock it. This is available once for €10 at the front desk. Unfortunately, the use of your own lock is not permitted.

At all BigGym locations you can use our showers for just €0.50 for five minutes. This way you can continue quickly and refreshed after your workout!

All BigGym locations have a cozy bar/lounge. Here you can find various types of coffee, tea and sports drinks. A nice place to catch up, rest and enjoy your drink.

Yes, all our gyms play motivational music to give you an extra boost during your workout. Of course you are also free to listen to your own music with earphones or headphones. This way you can exercise in exactly the way that suits you.

In every BigGym location, a dedicated area is set up for stretching and abdominal exercises. This space is perfect for your warm-up, cool-down, or strengthening your core. You will find mats and foam rollers here. Light training equipment such as resistance bands or small weights can be borrowed at the reception.

Certainly! At BigGym you can use the sunbed. If your membership was taken out after January 9, 2020, sunbed use is included. Do you not have a membership or is it not included in your package? Then you can also buy a separate 12-minute session for €10 via a day pass. Please note: use is permitted from the age of 18. Our sunbeds are from the Luxura brand, equipped with 42 powerful 180-watt lamps – for a comfortable and effective session.

You can park for free at all BigGym locations. This way you can start your training without hassle and with ease.

Yes, free Wi-Fi is available in all BigGym locations. This way you can easily stream music, use your training apps or keep in touch with friends and family during your training.

All BigGym locations have air conditioning and a good ventilation system. This way you can always exercise in a fresh and comfortable environment during your training.

There is camera surveillance in all BigGym locations. This is how we ensure the safety of our members and employees.

We use various top brands of fitness equipment, such as Life Fitness, Hammer Strength, Matrix, Booty Builder, LMX and Life Maxx. This way you are assured of high-quality and reliable equipment for your training.

At BigGym you will find sunbeds from the Luxura brand, equipped with 42 180-watt lamps. This way you can enjoy an effective and comfortable tanning session during your visit.

Yes, at BigGym there are certainly equipment suitable for beginners. Our fitness rooms are equipped with user-friendly equipment from top brands such as Life Fitness, Matrix and Hammer Strength. These equipment have clear instructions, are often adjustable and help you to train safely and effectively – even if you are just starting out. In addition, our trainers are always ready to help you and give you tips about the correct posture and execution. This way you can start your fitness goals with confidence!

Yes, the fitness equipment at BigGym is regularly maintained. Our equipment, from top brands such as Life Fitness, Matrix and Hammer Strength, is tested and checked according to a fixed maintenance schedule. This way we can ensure that everything remains safe and reliable for your workout.

Yes, at BigGym you can always use cardio equipment such as treadmills, exercise bikes and cross trainers. Each location is equipped with a spacious cardio zone where you can work on your endurance or do a good warm-up. The equipment is easy to use and suitable for every level - from beginner to advanced athlete.

Yes, at BigGym you will find an extensive range of strength equipment. From plate-loaded machines to cable stations and isolation equipment - we have everything you need to train both large muscle groups and smaller, supporting muscles. Brands such as Hammer Strength, Life Fitness and Matrix ensure professional quality and an optimal training experience. Whether you are just starting out or have been training for years, you will always find suitable equipment to achieve your goals.

Yes, at BigGym there are also free weights available in addition to the equipment. Each location has an extensive free weights zone including dumbbells, kettlebells, weight plates and free bars. Ideal for functional training or strengthening specific mobility.

Yes, in all our locations there are always Gym Staff members present who can assist you. They can help you with using equipment, setting up an exercise, or answering your questions on the gym floor. Please note: this is not personal training (P.T.), but accessible support to help you train safely and effectively.

Our gym staff are willing to create a training schedule for you if you need one. Together with you, they will look at a plan that matches your goals and level.

No, that's no problem at all. Everyone is welcome at BigGym, both beginners and advanced. We have very user-friendly equipment from top brands such as Hammer Strength, Booty Builder, Lifemaxx & Matrix. In addition, our Gym Employees are always ready to personally guide you and answer your questions. This way we ensure that you can train with confidence and pleasure.

Yes, in all BigGym locations there are always Gym Staff members present. They walk around the gym floor to assist you, answer questions, and ensure that everything runs safely and smoothly. This way, you can train with peace of mind, knowing that someone is always there for you.

A day pass gives you access to all BigGym facilities for one day. Perfect to try out our gym before purchasing a membership. You can purchase a day pass in two ways: - Via the website - a Sportivity account is automatically created and you will receive an email with an activation link to confirm your account. You can find it via this link. - At the front desk of every BigGym location – no account is required. Have you previously purchased a day pass or do you already have a Sportivity account? Then you can easily purchase your day pass in the BigGym app.

A day pass is valid for 1 week from the time of purchase. Within this period you can come and exercise for one day.

When you purchase a day pass via the website, an account is automatically created. You will then receive an email with an activation link to confirm your account. If you buy a day pass at the front desk of a BigGym location, an account is not necessary. Please note: day passes are valid for 1 week.

BigGym does not offer free trial lessons. Would you like to try out our gym first? Then you can use a day pass, which gives you access to all our facilities for one day. You can buy a day pass via the website, at the front desk or, if you have previously purchased a day pass or already have a Sportivity account, directly in the BigGym app.

Yes, that's possible. A day pass costs €10 and gives you access to all facilities for a whole day. You can buy a day pass at the front desk in the gym or via this link.

You can find the current class schedule on our website under the group classes page. Here you will find the full range of group classes clearly displayed. If you would like to reserve a group class, you can easily do so via the BigGym app. Tap on “Reserve” at the bottom and then sign up for the desired group class.

Most memberships include group lessons. With a standard membership you have unlimited access to all group lessons. Some older memberships may be an exception; always check your terms and conditions.

Yes, there are certainly group lessons suitable for beginners. Our instructors provide clear explanations and adjust the intensity to your level.

A group lesson usually lasts between 45 and 60 minutes. This includes a warm-up and cool-down. Some special lessons may be shorter or longer.

Yes, that is possible with a day pass. For €10 you have access to the gym and all group lessons for a day. You can buy a day pass at the front desk in the gym or via this link.

No, you must bring your own boxing gloves to the boxing lessons

Yes, reservations are required to participate in a group lesson. You can easily do this via the BigGym app, which you can download from the Apple Store and Google Play Store. Unfortunately, there is no access without a reservation.

Reserving works as follows:
- Download the BigGym app.
- Log in with your account or create one via the activation link in your email.
- Go to the “Group Classes” tab and view the schedule.
- Choose the class you want to attend and sign up.
- You will receive a confirmation of your reservation.

Yes, you can do this up to 24 hours in advance via the BigGym app. Go to 'My reservations', select the group lesson and choose 'Cancel' or 'Change'.

You may reserve several lessons in advance, but a maximum of one lesson per day. This way everyone gets a fair chance to participate.

No, group lessons are included with most memberships. With a standard BigGym membership you have unlimited access to our wide range of group lessons. Exceptions may apply to some older memberships; always check your terms and conditions.

Taking a separate group lesson without membership costs €10 via a day pass. With a day pass you get access to the gym for one day and you can participate in all group lessons. You can easily buy the day pass at the front desk or online via this link.

You can participate in group lessons with a day pass. For €10 you have access to the gym and all group lessons for a whole day. You can buy a day pass at the front desk in the gym or via this link.

You can download the BigGym app from the App Store and Google Play. After registration you will receive an email with an activation code to create your Sportivity account. You log in to the app with this account.

Yes, the app is your ticket to the gym. You can make reservations, manage your balance, pay outstanding amounts and view your membership via the app.

After registration you will receive an email with an activation code. With this code you create your Sportivity account and you can log in to the BigGym app.

First check your spam or junk mail folder. Have you still not received anything? Please contact our customer service.

No problem! Click on 'Forgot your password?' in the app and follow the instructions. You will receive an email to reset your password.

Check that your email address and password are correct and that your account is activated. Try restarting the app or restarting your phone. Does the problem remain? Please contact customer service.

You can easily reserve your group classes via the BigGym app. Go to the “Group Classes” tab, choose your desired class, and confirm your reservation. You will receive a confirmation immediately.

You can easily pay outstanding amounts via the BigGym app. Log in, go to “Invoices,” and complete your payment quickly and securely directly from the app.

You can turn notifications on or off in the app via your settings. This way you stay informed of new group lessons, promotions and important updates.

Log in to the app and go to your profile or payment overview. Here you can see exactly your current balance and outstanding amounts, including payment options.

No, each account is personal and linked to one membership. Use separate login details for multiple accounts.

Check whether your email address and password are correct and whether your account has been activated. Try restarting the app or rebooting your phone. If the problem persists, please contact customer service.

Sometimes an update or app crash can cause temporary problems. Make sure you have the latest version of the app installed. Restart your phone and check your internet connection. Otherwise, please contact customer service.

BigGym is a modern, accessible gym chain where you can train your way. Our spacious locations are equipped with modern equipment, offer a wide range of group lessons and provide a relaxed atmosphere. We focus on affordability, professional guidance and memberships that really suit you.

Our gyms are on average 3,000 to 5,000 m² in size. Thanks to this spacious layout, there is always enough space and equipment available, so you never have to wait long.

BigGym is among the largest gyms in the Netherlands. With large locations and many facilities, we offer an extensive fitness experience. BigGym Alkmaar, at no less than 5000 m², is the largest gym in the Netherlands.

The free promotional period is added to your membership in advance. Your regular term will only start after these free weeks have expired. Payment: - When registering online, you only pay the €10 activation fee immediately. - If you register on paper at the location, these costs will be charged afterwards. - The first contribution will only be debited once the promotional period is over. So you only pay your normal membership after the promotional period has ended and from that moment on your regular contract duration runs.

You stay informed via our app, newsletter and social media. All current promotions and offers from BigGym can be found on our website. Also keep an eye on our social media for new deals and updates. For specific promotions, please visit the Membership Takeover and Bring a Friend pages. Do you have any questions? Please feel free to contact our customer service.

Yes! With our Membership Takeover you can have your current gym membership taken over by BigGym, without extra costs or hassle. All information and the registration form can be found on this page.

You can always request the conditions of a promotion at the front desk of the location, via our customer service, or on the promotion pages on our website. This way you know exactly where the promotion is valid and which conditions apply. Promotions and special offers may vary per location.

Promotions apply within the promotional period and according to the associated conditions. Are you unsure whether you qualify? Please contact our customer service.

Yes, promotions run until the stated end date and may be subject to availability. The exact terms and conditions are listed with the promotion or can be requested from the staff at the location.

You stay informed via our app, newsletter and social media. We send important updates via push notifications and email. Subscribe to our newsletter and follow us on Instagram, TikTok and Facebook.

No, our long opening hours and large gyms ensure that the crowds are evenly distributed. You rarely have to wait and can almost always enjoy a good workout.

Yes, you can contact us. Most answers to frequently asked questions can be found on our support page. You can also reach us by phone on weekdays from 09:00 to 17:00 via 088-88 66 100.

You can always contact us, we answer contact forms as quickly as possible on working days.

We aim to respond to your message as quickly as possible. During busy periods, it may take a little longer, but we do our best to assist you promptly.

BigGym works with one central customer service for all locations. You cannot call the front desk at your location directly. Go to the front desk at your location or contact our customer service team. Mention your location and we will ensure that your question is sent to the correct location.

Are you dissatisfied? Let us know so we can help you. Please contact us for this. We strive for fast and careful handling.

You report your complaint to our customer service, by telephone or e-mail. State your name, contact details and a detailed description of the complaint. We will contact you for further handling.

We welcome feedback! You can always call us, send a message via the contact form or send a message via our social media channels. This is how we help make BigGym better.

At the location, they can check the reason why your access is being denied. This can have various causes, such as an outstanding payment, an incomplete registration, or another action that still needs to be completed. We advise you to ask the gym staff member at the reception about the specific reason in your situation.

BigGym can deny access if a member violates the house rules or General Terms and Conditions. For example: - Inappropriate or aggressive behavior - Damage to property or equipment - Dangerous behavior or ignoring safety rules - Fraud or abuse of the membership an access ban can be temporary or permanent, depending on the severity of the incident. For the complete rules and conditions, we refer to the General Terms and Conditions.

an access ban means that a violation of the house rules or General Terms and Conditions has been established. Access to BigGym is not permitted during the access ban.