I canceled my membership. Why am I still receiving invoices?

There could be a few reasons why you are still receiving invoices: Together MembershipFor a Together membership, both members must cancel individually.If you have canceled but your workout partner has not, the membership will continue on the account of the person with whom you took out the Together membership. Your term has not yet endedDo you have a membership with a duration of 1, 2, or 3 years? Then you must first complete the full term before your membership can actually end.Check the end date in your cancellation confirmation. You will continue to be billed until that date. The cancellation was not processed correctlyCancellations can only be made through the BigGym app. Check if you have received a cancellation confirmation. Without a confirmation, the cancellation has not been processed.

BigGym contact | We are here for you

Q: Can I convert my subscription to another membership during my term?

Yes, that’s possible! You can easily switch your membership via the BigGym app or at the desk in your gym.Note: downgrading is not possible during your membership term.

Q: I no longer use my membership. Can I cancel my membership immediately?

No, immediate termination is not possible. Cancellations can only be made through the BigGym app. Cancellations by phone, email, verbally, or social media will not be accepted. Please note that you must always complete your entire contract period and that there is a notice period of one full collection period. Together Membership:When cancelling a Together Membership or Family Pass, all individuals must cancel separately.

Q: How can I cancel my membership?

This can only be done through the BigGym app. Cancellations by phone, email, verbally, or social media will not be accepted. Please note that you must always complete the contract period and that a cancellation period of one full payment period applies. Together Membership: If a Together Membership or family pass is canceled, everyone must cancel individually.

NEW AMSTERDAM · APELDOORN · HEERHUGOWAARD NEW AMSTERDAM · APELDOORN · HEERHUGOWAARD NEW AMSTERDAM · APELDOORN · HEERHUGOWAARD NEW AMSTERDAM · APELDOORN · HEERHUGOWAARD NEW AMSTERDAM · APELDOORN · HEERHUGOWAARD NEW AMSTERDAM · APELDOORN · HEERHUGOWAARD NEW AMSTERDAM · APELDOORN · HEERHUGOWAARD NEW AMSTERDAM · APELDOORN · HEERHUGOWAARD

Contact us

Having trouble using the FAQs or Kim, our smart chatbot? Don’t worry, our customer service team is happy to help.

Select the topic of your question below. You’ll often find the answer there. If it’s not listed, you can contact us directly using the form.

You can also reach us by phone on weekdays from 09:00–12:00 at 088 886 6100.

Did you know that you can easily manage many things yourself through the BigGym app?

Select the problem type

Is your question listed here?

You can work out independently at BigGym from the age of 14.
If you are under 18, you can only become a member with the permission of a parent or guardian.

If you signed up for your membership through our website, you have the right to cancel it within 14 days.

If you don’t use your membership within these 14 days, cancellation is free of charge. You can find the cancellation form here.

If you have used your membership, BigGym will charge a pro-rata fee from the activation date to the date of cancellation, including any registration fees.

Yes, you can exercise separately with a Together membership. Train whenever it suits you best.

Yes, after your fixed-term contract ends, your membership is automatically renewed.

For a 1- or 2-year Unlimited, Daytime, or Together membership, it is then converted into a membership that can be canceled every 4 weeks. After that, you can cancel at any time with a notice period of one full payment cycle.

Would you prefer to sign up for a new 1- or 2-year membership? That can be done at the location.

Is je vraag zo beantwoord?

No answer found yet?
Enter your question below. We usually respond within 2 business days.

After submitting the form, you will receive a confirmation email. If you have not received it, your request may not have been processed correctly.

Tip: You can handle many requests yourself in the BigGym app or via the frequently asked questions.

First name

Prefix

Last name

Email address

Confirm email address

Tell us who you are

Subject

Message

Add a screenshot or document (optional)

I agree to the processing of my data according to the Privacy Statement.

Is your question listed here?

Yes, that’s possible! You can easily switch your membership via the BigGym app or at the desk in your gym.
Note: downgrading is not possible during your membership term.

Do you want to change your account number? Please contact us.
We will process the change as soon as possible.

No, the collection date cannot be changed. Membership fees are collected every four weeks according to BigGym’s schedule. Questions? Please contact us.

No, immediate termination is not possible. Cancellations can only be made through the BigGym app. Cancellations by phone, email, verbally, or social media will not be accepted.

Please note that you must always complete your entire contract period and that there is a notice period of one full collection period.

Together Membership:
When cancelling a Together Membership or Family Pass, all individuals must cancel separately.

This can only be done through the BigGym app. Cancellations by phone, email, verbally, or social media will not be accepted. Please note that you must always complete the contract period and that a cancellation period of one full payment period applies. Together Membership: If a Together Membership or family pass is canceled, everyone must cancel individually.

Is je vraag zo beantwoord?

Would you like to make a change to your membership?
Use this form to pause or modify your BigGym membership.

After submitting the form, you will receive a response from our team within 2 business days. You will also receive a confirmation email. If you have not received it, your request may not have been processed correctly.

Did you know that you can easily manage many things yourself through the BigGym app or the FAQs?

Please note: changes can only be processed if the correct information has been entered.

First name

Prefix

Last name

Email address

Confirm email address

BigGym location

Type change

Desired start date

Current membership

Upgrade to

Change to

IBAN

Explanation

Add a screenshot or document (optional)

I give permission for the recurring SEPA direct debit mandate

I agree to the processing of my data according to the Privacy Statement.

Do you want to request a Together membership or convert your membership?
Use this form to upload an official document showing that you and the other member live at the same address.

Note: your request can only be processed if the document is clearly legible and the address of both members matches.

First name of person 1

Prefix of person 1

Last name of person 1

First name of person 2

Prefix of name person 2

Last name of person 2

Email address

Confirm email address

Explanation

Valid postal item with visible address person 1

Valid postal item with visible address person 2

I agree to the processing of my data according to the Privacy Statement.

Is your question listed here?

There could be a few reasons why you are still receiving invoices:

Together Membership
For a Together membership, both members must cancel individually.
If you have canceled but your workout partner has not, the membership will continue on the account of the person with whom you took out the Together membership.
Your term has not yet ended
Do you have a membership with a duration of 1, 2, or 3 years? Then you must first complete the full term before your membership can actually end.
Check the end date in your cancellation confirmation. You will continue to be billed until that date.
The cancellation was not processed correctly
Cancellations can only be made through the BigGym app. Check if you have received a cancellation confirmation. Without a confirmation, the cancellation has not been processed.

You can find a full explanation of your invoices in the BigGym app. Go to “My Payments” in the app for an overview of all your invoices and specifications.

The free promotional period is added to your membership in advance. Your regular subscription term only begins after these free weeks have expired. You’ll only pay once the promotional period is over, and your regular contract term begins at that point.

Log in to the BigGym app and go to your profile or payment overview.
Here you can see exactly how many outstanding items you have, what your current balance is, and which payment options are available.

You will find your next collection date in the BigGym app.

Go to your profile or payment overview in the app for a clear overview of all your upcoming payments.

With a Together membership, membership is personal. This means both members must cancel their membership individually.

Check in the BigGym app whether both memberships have actually been canceled.
If one of the two is still active, the membership will continue, and invoices will still be sent.

If you move to a location more than 30 kilometers away from a BigGym gym, you can cancel your membership.You must provide proof with an official registration document from the new municipality. After approval, we may recalculate your contribution and the membership will be adjusted/terminated.

Is je vraag zo beantwoord?

Questions about your payment or invoice?

Please fill out the form below so we can help you quickly.

Provide as much information as possible, such as the date of the charge or the invoice number.

After submitting, you will receive a confirmation email. If you have not received it, your request may not have been processed correctly.

Tip: You can also view and pay invoices and check payment details in the BigGym app.

First name

Prefix

Last name

Email address

Confirm email address

BigGym location

Type of question

Invoice number or period

Explanation

Add a screenshot or statement (optional)

I agree to the processing of my data according to the Privacy Statement.

Is your question listed here?

Are you looking for a new challenge? Check out all our current job openings at BigGym here. We are always looking for enthusiastic colleagues to join our team. Who knows, your dream job might be among them!

You can easily apply through our website. Check out our current vacancies, choose the position that suits you, and submit your application online right away. View all open job opportunities here.

Got questions? Please contact our recruitment department.

Yes, at BigGym we regularly offer internships and traineeships. Want to gain practical experience in a dynamic work environment? Keep an eye on our vacancies page or contact our recruitment department for current opportunities.

Yes, at BigGym we offer plenty of opportunities for part-time and flexible hours. We understand that everyone has their own schedule, which is why we are happy to adjust working hours to your preferences. You can indicate this during your application so we can find the best match together.

Within the BigGym team, teamwork, enthusiasm, and customer focus are central. We strive to create a positive and motivating environment where both colleagues and members feel welcome and supported. In addition, we value honesty, respect, and personal development.

Is je vraag zo beantwoord?

Questions about working at BigGym?

We’re glad you’re interested in working with us!

Do you have a question about a vacancy, internship, or working at BigGym? Enter your question below.

Na het versturen ontvang je een bevestiging per e-mail. Heb je deze niet ontvangen? Dan is je aanvraag mogelijk niet correct verwerkt.

Would you like to apply immediately? You can do so via our current vacancies at
our vacancies page.

First name

Prefix

Last name

Email address

Confirm email address

Phone Number

Subject

BigGym location

Your question

Add a document if necessary (optional)

I agree to the processing of my data according to the Privacy Statement.

Is your question listed here?

Are you unsatisfied? Let us know so we can help you. Please contact us for this. We strive for a quick and careful resolution.

You report your complaint to our customer service, by phone or email.
Include your name, contact details, and a detailed description of the complaint. We will contact you for further handling.

We welcome feedback! You can always call us, send us a message via the contact form, or message us through our social media channels. This is how we help make BigGym better.

Is je vraag zo beantwoord?

Do you want to report a complaint or incident?

We think it is important that everyone feels comfortable and safe at BigGym.

Use this form to share a complaint or incident with us. We handle every message carefully and respond within 5 business days.
After submitting, you will also receive a confirmation email. If you have not received it, your report may not have been processed correctly.

If it’s something that requires immediate attention (such as a safety hazard or damage in the gym), please report it to the front desk at your location.

First name

Prefix

Last name

Email address

Confirm email address

Phone Number

BigGym location