Check our frequently asked questions below or start a chat with Kim, our smart chatbot. She’s available 24/7. Still need help? Our customer service team is ready to assist you.
Did you know that you can easily manage many things yourself through the BigGym app?
You can work out independently at BigGym from the age of 14. If you are under 18, you can only sign up for a membership with the consent of a parent or guardian.
If you signed up for your membership through our website, you have the right to cancel it within 14 days. If you haven’t used the membership within these 14 days, cancellation is free of charge. If you have used the membership, BigGym will charge a prorated amount from the activation date to the day of cancellation, including any registration fees.
You can cancel your membership by filling out the cancellation form.
We are not affiliated with any corporate fitness providers. Do you have a large organization and still want to get started with corporate fitness at BigGym? Then get in touch with us.
You can reach us by phone at:
088 – 88 66 100 (standard call charges apply)
Monday to Friday, 9:00 AM – 12:00 PM
Yes, you can! At BigGym, you can choose the Unlimited Flex membership. This allows you to train unlimitedly without committing to a one-year contract.
Good to know: the Unlimited Flex membership always requires a minimum of 2 payment periods. In addition, there is a notice period of one payment period.
Bekijk al onze memberships hier.
Absolutely! Whether you signed up online or at the desk of one of our locations, you can start right away. After signing up, you’ll receive an email with a link to create your Sportivity account. Then, you can download the BigGym app and log in with your new account. The app serves as your access pass to the gym!
Yes, you definitely can! Once you’re a member, you can work out at any BigGym location.
Of course, you’re always welcome! Our staff will gladly give you a tour so you can experience the atmosphere, facilities, and teams. No appointment is necessary.
BigGym offers a variety of memberships to suit your needs and situation:
Unlimited: train without limits, 7 days a week, with 24/7 access depending on the location.
Unlimited Flex: same as Unlimited, but with the option to cancel monthly for extra flexibility.
Daytime: work out on weekdays from 7:00 AM to 5:00 PM, with unlimited access on weekends.
Together: an affordable duo membership for two people living at the same address.
BigGym offers different memberships, each with its own benefits. Here’s a breakdown of the differences between Unlimited, Unlimited Flex, Daytime, and Together:
Unlimited
You have unlimited access to all BigGym clubs, all day long, 7 days a week. This membership has a fixed duration of 1 or 2 years and is then automatically renewed for an indefinite period (can be cancelled every 4 weeks).
Unlimited Flex
You have the same access as the Unlimited membership, but this membership can be canceled every 4 weeks. It’s designed for those who want more flexibility, for example, during temporary training or if you’re unsure about the long term.
Daytime
With this membership, you can work out on weekdays from 7:00 AM to 5:00 PM. You don’t have access in the evenings or on weekends. Like Unlimited, Daytime has a fixed term and renews automatically.
Together
This membership is shared with someone who lives at the same address (proof required). Both members have access under the Unlimited membership terms. One person is the primary payer; if a direct debit fails, the payment will be attempted from the other linked member.
Working out together is, of course, much more fun than alone. That’s why BigGym offers the Together membership. With this membership, you can work out together without limits and save money at the same time!
There are a few conditions that apply to the Together membership:
A maximum of 2 people can be registered under one Together membership.
Both people must live at the same address. This must be proven with a valid document, such as a letter from the tax authorities, a bank statement, or an insurance document.
View all our memberships here.
When you have a Together membership at BigGym, you are always allowed to work out together at the same time. Because working out together is, of course, much more fun than doing it alone!
Besides working out together, you are of course also allowed to work out separately at any time. This way, you have the freedom to train whenever it suits you best, whether that’s together or on your own.
With a Daytime membership, you can work out unlimitedly from Monday to Friday between 7:00 AM and 5:00 PM. In addition, you can also train at BigGym all weekend without any time restrictions.
This makes the Daytime membership ideal for those who want to train flexibly during weekdays and on weekends.
At BigGym, “off-peak hours” refer to the times when you have access to the gym with a Daytime membership: from 7:00 AM to 5:00 PM.
The Daytime membership is ideal for those who like to work out during the day and provides access to all BigGym gyms. You can use the fitness facilities, group classes, and tanning bed without limits.
For more information about our memberships and rates, you can visit here.
BigGym offers Cardio, Fitness, BigCross, and Group Classes at very competitive rates.
Click here for all our pricing.
Would you like to try a workout or just train without any commitments? You can! With a Daypass, you can enjoy all our facilities for an entire day.
You can purchase a Daypass for just €10 at the desk of any BigGym location, or via this link.
Yes, after your fixed-term contract ends, your membership is automatically renewed. For a 1- or 2-year Unlimited, Daytime, or Together membership, it is then converted into a membership that can be canceled every 4 weeks. After that, you can cancel at any time with a notice period of one full payment cycle.
Would you prefer to start a new 1- or 2-year membership? You can, of course, do this at the gym location.
Yes, you can, with no additional costs or changes. With your membership, you can work out at any BigGym location. If you want to regularly go to a different location, update your primary gym in the BigGym app so we can keep you informed about relevant news and promotions.
In some cases, this is possible, under strict conditions:
You are moving to an address more than 30 km away from a BigGym location (official proof required).
You are temporarily unable to exercise due to illness or injury (maximum of 3 billing periods, with a doctor’s note).
There is a mandatory government-ordered closure of the gym.
In these cases, your membership will be temporarily suspended and extended by the duration of the pause period. Please contact our customer service team to report your situation.
If you move to a location more than 30 kilometers away from a BigGym gym, you can freeze or cancel your membership. You must provide official proof of registration with the new municipality. Once approved, we may recalculate your membership fee and adjust your membership accordingly.
When you cancel your membership through the BigGym app, you will receive a confirmation email immediately. Without a confirmation, the cancellation is not complete. Always check your inbox to be sure.
The notice period is at least one full billing cycle (4 weeks). Your membership continues until the end of that period, after which it ends. Cancellations can only be made through the BigGym app.
No, cancellations can only be made through the BigGym app. Cancellations made by phone, email, chat, social media, or in person will not be processed.
Yes, after the initial contract period, you can extend or convert your membership. Converting to a different type of membership is usually only possible after your contract ends, unless it’s an upgrade; in that case, it takes effect immediately.
Absolutely! You can upgrade your membership at any time. The new start date will then be the beginning of the next billing period.
Visit the desk at any of our locations and ask about the options.
You can upgrade your membership at any time through the BigGym app or by contacting our customer service. The upgrade takes effect immediately, and your new membership replaces your current one. From that moment, the new terms, duration, and associated rate apply.
Your upgrade takes effect immediately from the moment you make it. So you can immediately start enjoying the benefits of your new membership. The new rate will apply from the next direct debit period.
No, once you have upgraded, you cannot revert to your old membership. You can change or downgrade again at a later time, but only after the agreed term of your current membership has ended.
Yes, you can convert your membership to a Together membership.
You must prove that you live at the same address as the other member, for example with an official document. The conversion takes place once your current contract ends, unless you are doing an upgrade, in which case the change takes effect immediately.
Yes, your membership is automatically renewed for an indefinite period after the initial contract term ends. After that, you can cancel the membership monthly with a notice period of one full billing cycle.
Do you want to convert your membership, for example to a different type? This is usually only possible after your fixed contract period ends, unless you are doing an upgrade — which takes effect immediately.
No, unfortunately downgrading your membership is not possible. Once your 1- or 2-year membership ends, you can sign up for a different membership.
This can only be done through the BigGym app. Cancellations via phone, email, in person, or social media are not accepted. Please note that you must always complete the contract period and that a notice period of one full billing cycle applies.
No, cancellations can only be made through the BigGym app. This is to keep the process clear and secure.
BigGym applies competitive and transparent rates for all its memberships. The membership fee is automatically collected via direct debit every 4 weeks, so you always pay on time without any worries. For current rates and the full range of memberships, you can visit our rates page.
If you want to update your bank account number, send an email to klantenservice@biggym.nl with your name, current account number, and new account number. We will ensure the change is processed as quickly as possible.
Because BigGym collects payments every 4 weeks, the billing dates don’t always align exactly with your start date. That’s why you pay the first part of your membership fee directly at registration via iDEAL. After that, payments run automatically via direct debit every 4 weeks.
No, normally not. However, if you have not paid your membership fees or have paid late, we are unfortunately required to charge €10 in cancellation fees per failed direct debit and/or return.
We believe everyone should be able to exercise. That’s why we work with various sports funds.
The sports funds we collaborate with are:
Almelo Doet Mee
Jeugdfonds Sport & Cultuur
Meedoen Tilburg
Rechtop
Stichting Leergeld Deventer
Stichting Leergeld Groningen
Volwassenfonds Sport & Cultuur
Inflation affects us all, unfortunately including our membership fees. Because our costs have also increased, we are obliged to raise certain membership fees starting in 2024.
In our Terms and Conditions, Article 5.4, it states that we may adjust the rates once per year.
Get in touch with our customer service as soon as possible if you are temporarily unable to make payments. We are happy to work with you to find a solution, such as a payment plan, to prevent your membership from being suspended.
No, you will not receive a refund when cancelling your membership. The membership fee is always paid per collection period, and any remaining terms will not be refunded. This is also clearly stated in the general terms and conditions.
The direct debit takes place every 4 weeks. From now on, we work with payment service provider Buckaroo to collect membership fees. This collaboration ensures secure, reliable, and efficient payment processing, so your membership is always paid on time without any worries.
The membership fee is debited every 4 weeks. This means that there are 13 direct debits per year for your membership fees.
If a direct debit fails, we will charge €10 in reversal fees. You will also receive a reminder to pay the outstanding amount as soon as possible.
If the direct debit was declined by your bank, please contact your bank and our customer service immediately to avoid additional charges.
No, it is not possible to change your direct debit date yourself. The membership fee is automatically debited every 4 weeks according to BigGym’s set schedule. If you have any questions, you can contact our customer service.
An outstanding amount is an amount you still need to pay to BigGym. This can be due to a failed direct debit, overdue membership fees, or additional charges such as reversal fees.
A reminder means you still have an outstanding payment. Make sure to pay this amount as soon as possible to avoid issues such as access being blocked or additional fees.
You can easily pay outstanding amounts via the BigGym app.
Log in, go to your overview, and complete your payment quickly and securely directly from the app.
If we are unable to collect the payment, you will receive an email from us regarding the outstanding amount. At the bottom of the email, it clearly states which period the amount covers.
In the new BigGym app, you can find an overview of your outstanding amounts and pay them directly.
If you do not pay an outstanding amount, your access to BigGym may be blocked. In addition, extra fees may be charged, such as reversal fees or collection costs. It is important to contact us if you are experiencing payment difficulties so that we can find a solution together.
Do you have questions about your outstanding balance? Then please contact our customer service. You can reach us at 088 – 88 66 100 (Monday to Friday, 9:00 AM to 12:00 PM) or by email at klantenservice@biggym.nl. We’re happy to help.
BigGym currently has 12 locations across the Netherlands, and we are continuing to grow! We regularly open new locations to help even more people stay fit and healthy.
Curious if there’s already a BigGym near you? Check out all our locations on our website here.
Yes, with your BigGym membership you can work out at all locations. This way, you can train anytime and anywhere, wherever it suits you best.
At all BigGym locations, you can park for free. This way, you can start your workout hassle-free and with ease.
At all BigGym locations, you can enjoy a wide variety of classes. This way, you’ll always find a class that suits you, no matter where you work out.
| Monday | 07:00 – 23:00 |
| Tuesday07: | 00 – 23:00 uur |
| Wednesday | |
| Thursday | 07:00 – 23:00 uur |
| Friday | 07:00 – 23:00 uur |
| Saturday | 08:30 – 17:00 uur |
| Sunday | 08:30 – 17:00 uur |
Modified opening hours
| Easter Sunday | 08:30 – 17:00 |
| Easter Monday | 08:30 – 17:00 uur |
| Kingsday | Gesloten |
| Ascension Day | 08:30 – 17:00 uur |
| Whit Sunday (Pentecost Sunday) | 08:30 – 17:00 uu |
| Whit Monday (Pentecost Monday) | 08:30 – 17:00 uur |
| Christmas Eve | 08:30 – 17:00 uur |
| Christmas Day | 08:30 – 17:00 uur |
| Boxing Day | 08:30 – 17:00 uur |
| New Years Eve | 08:30 – 17:00 uur |
| New Year’s Day | 08:30 – 17:00 uur |
The opening hours of BigGym are the same at all locations. We are open on weekdays from 07:00 to 23:00 and on weekends from 08:30 to 17:00.
For any exceptions, for example during public holidays, you can find more information via this link.
On public holidays, we apply different opening hours. On most public holidays, BigGym is open from 08:30 to 17:00.
An exception is King’s Day, when all our locations are closed.
For an overview of public holidays and any additional changes, you can click on this link.
Yes, with a Daytime membership you can check in from Monday to Friday between 07:00 and 17:00. On weekends, there are no time restrictions for Daytime members; you can work out without limits.
Yes, BigGym is also open during holidays. Always check our website for the most up-to-date information regarding holiday periods. You can find it here.
You can easily apply through our website. Check out our current vacancies, choose the position that suits you, and submit your application online right away. View all open job opportunities here.
Got questions? Then contact our recruitment department at sollicitatie@biggym.nl.
Yes, at BigGym we regularly offer internships and traineeships. Do you want to gain practical experience in a dynamic work environment? Then keep an eye on our vacancies page or contact our recruitment department at sollicitatie@biggym.nl for current opportunities.
Yes, at BigGym we offer plenty of opportunities for part-time and flexible hours. We understand that everyone has their own schedule, which is why we are happy to adjust working hours to your preferences. You can indicate this during your application so we can find the best match together.
Within the BigGym team, teamwork, enthusiasm, and customer focus are central. We strive to create a positive and motivating environment where both colleagues and members feel welcome and supported. In addition, we value honesty, respect, and personal development.
At all BigGym locations, you can use lockers free of charge. To lock them, you need a BigGym combination lock. This can be purchased once at the front desk for €10.
Unfortunately, the use of your own lock is not allowed.
At all BigGym locations, you can use our showers for just €0.50 for five minutes. This way, you can quickly freshen up and carry on after your workout!
Absolutely! At BigGym, you can use the tanning bed. If your membership was taken out after January 9, 2020, tanning bed use is included. Don’t have a membership or is it not included in your package? Then you can also purchase a single 12-minute session for €10 via a Daypass.
Please note: use is permitted from the age of 18.
Our tanning beds are from the brand Luxura, equipped with 42 powerful 180-watt lamps – for a comfortable and effective session.
At all BigGym locations, you can park for free. This way, you can start your workout hassle-free and with ease.
Yes, free Wi-Fi is available at all BigGym locations. This way, you can easily stream music, use your training apps, or stay in touch with friends and family during your workout.
All BigGym locations are equipped with air conditioning and a good ventilation system. This way, you can always work out in a fresh and comfortable environment.
All BigGym locations have camera surveillance. This ensures the safety of our members and staff.
At BigGym, you’ll find tanning beds from the brand Luxura, equipped with 42 lamps of 180 watts. This way, you can enjoy an effective and comfortable tanning session during your visit.
Yes, at BigGym there are definitely machines suitable for beginners. Our fitness areas are equipped with user-friendly machines from top brands such as Life Fitness, Matrix, and Hammer Strength. These machines have clear instructions, are often adjustable, and help you train safely and effectively—even if you’re just starting out. Additionally, our trainers are always ready to guide you and provide tips on proper form and technique. This way, you can confidently begin working toward your fitness goals!
Are the machines regularly maintained? Our equipment, from top brands such as Life Fitness, Matrix, and Hammer Strength, is tested and inspected according to a fixed maintenance schedule. This ensures that everything remains safe and reliable for your workout.
Yes, at BigGym you can always use cardio equipment such as treadmills, exercise bikes, and cross-trainers. Each location is equipped with a spacious cardio area where you can work on your endurance or do a proper warm-up. The machines are easy to use and suitable for all levels—from beginners to advanced athletes.
Yes, at BigGym you’ll find a wide range of strength training equipment. From plate-loaded machines to cable stations and isolation equipment—we have everything you need to train both large muscle groups and smaller, supporting muscles. Brands like Hammer Strength, Life Fitness, and Matrix ensure professional quality and an optimal training experience. Whether you’re just starting out or have been training for years, you’ll always find equipment suitable for your goals.
Yes, at BigGym free weights are available in addition to the machines. Each location has a comprehensive free weights area, including dumbbells, kettlebells, weight plates, and barbells. It’s ideal for functional training or improving stability and mobility.
Yes, definitely! Free training programs are available at all our locations. You can choose from various plans tailored to your goals and level. Need extra help? A gym staff member will be happy to help you find the plan that works best for you.
No, that’s no problem at all. Everyone is welcome at BigGym, from beginners to advanced.
We have very user-friendly equipment from top brands such as Hammer Strength, Booty Builder, Lifemaxx & Matrix. Additionally, our Gym Staff are always ready to provide personal guidance and answer your questions. This ensures you can train with confidence and enjoyment.
Yes, at all BigGym locations there are always Gym Staff present. They circulate on the gym floor to help you, answer questions, and ensure everything runs safely and smoothly. This way, you can train with peace of mind, knowing there’s always someone available to assist you.
You can find the current class schedule on our website under the classes page. Here, the full range of group classes per location is clearly displayed.
In most memberships, classes are included. With a standard membership, you have unlimited access to all group classes. Some older memberships may be an exception; always check your terms and conditions.
Yes, there are definitely classes suitable for beginners. Our instructors provide clear guidance and adjust the intensity to your level.
A group class usually lasts between 45 and 60 minutes. This includes a warm-up and cool-down. Some special classes may be shorter or longer.
Yes, you can with a Daypass. For €10, you get one-day access to the gym and all classes.
Yes, booking is required to participate in a class. You can easily do this via the BigGym app, available in the Apple Store and Google Play Store. Unfortunately, without a reservation, access is not allowed.
Here’s how to make a reservation:
Download the BigGym-app.
Log in with your account or create one using the activation link in your email.
Go to the ‘Classes’ tab and check the schedule.
Choose the class you want to attend and sign up.
You will receive a confirmation of your reservation.
Yes, you can do this up to 24 hours in advance via the BigGym app. Go to ‘My Reservations,’ select the class, and choose ‘Cancel’ or ‘Change.’
You can book multiple classes in advance, but no more than one class per day. This ensures that everyone gets a fair chance to participate.
No, classes are included with most memberships. With a standard BigGym membership, you have unlimited access to our wide range of classes. Some older memberships may have exceptions; always check your terms and conditions.
Attending a single class without a membership costs €10 with a Daypass. With a Daypass, you get one day of access to the gym and can join all classes. You can easily purchase the Daypass at the front desk or online via this link.
You can join classes with a Daypass. For €10, you get full-day access to the gym and all classes. You can purchase the Daypass at the front desk or online via this link.
Yes, you can. A Daypass costs €10 and gives you full-day access to all facilities. You can purchase a Day Pass at the front desk in the gym or via this link.
You can download the BigGym app from the Apple Store and Google Play Store. After registration, you’ll receive an email with an activation code to create your Sportivity account. You use this account to log in to the app.
Yes, the app is your access pass to the gym. Through the app, you can make reservations, manage your balance, pay outstanding amounts, and view your membership.
After registration, you’ll receive an email with an activation code. You use this code to create your Sportivity account and log in to the BigGym app.
First, check your spam or junk mail folder. Still haven’t received anything? Then contact our customer service.
Don’t worry! Click on ‘Forgot password?’ in the app and follow the instructions. You’ll receive an email to reset your password.
Check if your email address and password are correct and if your account is activated. Try restarting the app or your phone. If the problem persists, contact customer service.
You can easily reserve your classes through the BigGym app. Go to the ‘Classes’ tab, choose your desired class, and confirm your reservation. You’ll receive an immediate confirmation.
In the app, you can directly pay outstanding amounts and your balance. This is done safely and quickly through your linked payment method.
You can turn notifications on or off in the app via your settings. This way you stay informed about new classes, promotions, and important updates.
Log in to the app and go to your profile or payment overview. Here you can see exactly your current balance and outstanding amounts, including payment options.
No, each account is personal and linked to one membership. For multiple accounts, you use separate login credentials.
Close the app completely and restart your phone. If the problem persists, delete the app and install the latest version from the Apple Store or Google Play Store. Still having issues? Contact our customer service.
Sometimes an update or app crash can cause temporary problems. Make sure you have the latest version of the app installed. Restart your phone and check your internet connection. Otherwise, contact customer service.
In the app, you’ll find our contact details so you can quickly get in touch with our customer service. For quick help, you can also use our chatbot Kim, which is available 24/7 via our website.
BigGym is in full development and growing rapidly. We regularly open new locations to allow even more people to benefit from our gyms and services.
You stay informed through our app, newsletter, and social media. We send important updates via push notifications and email. Sign up for our newsletter and follow us on Instagram, TikTok, and Facebook for the latest news and promotions.
You can always request the terms and conditions of promotions and special offers at the reception of a BigGym location or through our customer service. This way, you know exactly what to expect before you take advantage of an offer.
No, due to our extended opening hours and large gyms, the crowds are well distributed. You rarely have to wait and can always work out comfortably.
Yes, you can always contact us. You can find most answers to frequently asked questions on our support page. Can’t find your question? Feel free to contact us by phone or email.
Our customer service is available by phone from Monday to Friday between 9:00 AM and 12:00 PM. You can call 088 – 88 66 100 (standard call rates). You can email anytime; we respond to emails on working days as quickly as possible.
We aim to answer your email within 1 to 2 working days. During busy periods it might take a bit longer, but we do our best to help you quickly.
BigGym works with one central customer service for all locations. You can’t call the reception of your location directly. Call 088 – 88 66 100 or email klantenservice@biggym.nl. Mention your location, and we’ll make sure your question reaches the right branch.
Are you unsatisfied? Let us know so we can help you. Call our customer service at 088 – 88 66 100 and give a clear description of your complaint. We aim for quick and careful handling.
You report your complaint to our customer service, by phone or email. Include your name, contact details, and a detailed description of the complaint. We will contact you for further handling.
We welcome feedback! You can always call us, email us, or send a message through our social media channels. This helps us make BigGym better.