You can exercise independently at BigGym from the age of 14. Are you under 18 years old? Then the conclusion of a membership is only possible with the consent of a parent or guardian. You can get the consent form at the counter

If you have taken out your membership via our website, you have 14 days to revoke it. If you do not use the membership within these 14 days, cancellation is free of charge. Have you used the membership? BigGym will then charge a pro rata amount, from the activation date until the day of withdrawal, including any registration costs. You can revoke your membership via the revocation form.

We are not affiliated with corporate fitness parties. Do you have a large organization and would you still like to start your company at BigGym? Please contact us.

Yes, you can! At BigGym you can opt for the Unlimited Flex membership. This allows you to train unlimited without entering into an annual contract. Good to know: the Unlimited Flex membership always has at least 2 payment periods. In addition, there is a notice period of one payment period. View all our memberships

Working out together is more fun than alone. With Together, you can do unlimited sports in pairs and often at a lower price. Conditions in brief: - A maximum of 2 people under one Together membership. - Both live at the same address (proof required, e.g. mail piece/bank statement). View all memberships

Yes. With a Together membership at BigGym you can always exercise together at the same time.

Yes, you can exercise separately with a Together membership. Train when it suits you best.

You can enjoy unlimited Daytime sports Mon–Fri 07:00–17:00. During the weekend you can go to BigGym all day long.

“Off-peak hours” refer to the Daytime access times: 7:00 AM – 5:00 PM on weekdays. You get access to all BigGym locations and can enjoy unlimited fitness, participate in group lessons and use the sunbed. More information about rates can be found here

BigGym offers competitive rates for Cardio, Fitness, BigCross and group lessons. View all rates here. Do you want to exercise without obligations? With a day pass you can exercise for a whole day for just €10. Buy it at the front desk of any location or online via this link.

Yes, that's possible! You can easily arrange the conversion of your membership via the BigGym app or at the front desk at your location. Please note: downgrading is not possible during your term.

No, direct termination is not possible. You can only cancel via the BigGym app. Cancellations via telephone, email, verbally or social media are not accepted. Please note that you must always complete your full contract period and that a notice period of one full collection period applies. Together Membership: When deregistering from a Together Membership or family pass, all persons must deregister individually.

Yes, your membership will be automatically extended after the end of your permanent contract. With a 1- or 2-year Unlimited, Daytime or Together membership, it is then converted to a membership that is cancellable every 4 weeks. You can then cancel it monthly at any time with a notice period of one full collection period. Would you rather take out a new 1- or 2-year membership? This can be done via the location.

Yes, this is possible without additional costs or changes. You can exercise at any BigGym location with your membership. Do you want to move to another location on a structural basis? Adjust your permanent location in the BigGym app so that we keep you informed of relevant information and promotions.

In some cases this is possible, under strict conditions: - You are temporarily unable to exercise due to illness or injury (maximum 3 collection periods, with doctor's note). - You are doing an internship or temporarily studying abroad (with official confirmation from school). - There is a mandatory closure of the gym by the government. In these cases, your membership will be temporarily stopped and extended by the pause period. Contact our customer service to report your situation.

For medical reasons, you can temporarily pause your membership for a maximum of 3 collection periods. A valid medical certificate is always required for this. Cancellation is not possible in this case; the membership can only be paused temporarily. Please contact our customer service to report your situation.

If you move to a place further than 30 kilometers from a BigGym location, you can cancel your membership. You must prove this with an official document of registration with the new municipality. After approval, we may recalculate your contribution and the membership will be adjusted/terminated.

Once you have deregistered via the BigGym app, you will immediately receive a confirmation email. Without confirmation the deregistration will not be completed. Therefore, always check your inbox (and spam).

The notice period is at least one full collection period (4 weeks). Your membership continues until the end of that period, after which it stops. You can only cancel via the BigGym app.

No, you can only cancel via the BigGym app. Cancellations via telephone, e-mail, chat, social media or verbally will not be processed.

Yes, your membership will be automatically extended for an indefinite period after the initial contract period. You can then cancel the membership monthly with a notice period of one full collection period. Do you want to convert the membership, for example to a different type? This is usually only possible after the end of your fixed contract period, unless you do an upgrade - which takes effect immediately.

This is only possible if you have an Unlimited Flex subscription

Of course! It is always possible to increase your membership at any time. The new start date is then the start of the next contribution period. Go to the front desk of one of our locations and ask about the options.

You can upgrade your membership at any time via the BigGym app or our customer service. The upgrade takes effect immediately and your new membership replaces your current one. From that moment on, the new conditions, term and associated rate apply.

Your upgrade takes effect immediately from the moment you make it. So you can immediately take advantage of the benefits of your new membership. The new rate applies from the next collection period.

No, once you have upgraded, you cannot go back to your old membership. You can change or downgrade again at a later time, but this is only possible after the agreed term of your current membership has expired.

Yes, you can convert your membership to a Together membership. You must prove that you live at the same address as the other member, for example with an official postal item. The conversion will take place as soon as your current contract expires, unless you upgrade - in which case the change will take effect immediately.

No, a Together Membership is personal. It is not possible to replace one of the two members with someone else, even if both members live at the same address. Do you want to change the membership to a different combination of members? This is only possible by canceling the current Together Membership after the contract period and then concluding a new Together Membership with the desired members. Always check in the BigGym app whether both memberships have been taken out correctly before taking out a new membership.

Yes, your membership will be automatically extended for an indefinite period after the initial contract period. You can then cancel the membership monthly with a notice period of one full collection period. Do you want to convert the membership, for example to a different type? This is usually only possible after the end of your fixed contract period, unless you do an upgrade - which takes effect immediately.

No, unfortunately downgrading your membership is not possible. As soon as your 1- or 2-year membership expires, you can take out another membership.

You can exercise at any BigGym location with your membership, but it is useful to be registered with your home gym. Contact our customer service and indicate which location you want to exercise at; we will adjust this manually for you.

This is only possible via the BigGym app. Cancellations via telephone, email, verbally or social media are not accepted. Please note that you must always complete the contract period and that a notice period of one full collection period applies. Together Membership: If there is a deregistration from a Together Membership or family pass, all persons must deregister individually.

No, you can only cancel via the BigGym app. This is to keep the process clear and safe.

BigGym applies competitive and transparent rates for all memberships. The membership fee is automatically collected every 4 weeks by direct debit, so that you always pay on time without any worries. For current rates and the complete range, please consult the rates page.

Do you want to change your account number? Please contact us. We will process the change as quickly as possible.

Because BigGym collects every 4 weeks, collection dates do not always correspond exactly with your start date. That is why you pay the first part immediately upon registration via iDEAL. After that, payments are made automatically by direct debit, every 4 weeks.

No, not normally. But if you have not paid the membership costs or have not paid them on time, we are forced to charge €10 cancellation costs per failed direct debit and/or chargeback.

We believe that everyone should be able to exercise.

Inflation affects us all; unfortunately also our membership costs. Because our costs have increased, we were forced to increase some rates as of 2024. The General Terms and Conditions, article 5.4, state that we may adjust the rates once a year.

Please contact our customer service as soon as possible if you are temporarily unable to pay. We are happy to think about a solution, for example a payment arrangement. This way we prevent your membership from being terminated.

No, you will not receive a refund if you cancel your membership. The contribution is always paid per collection period; remaining installments are not refundable. This is clearly stated in the General Terms and Conditions.

There may be a few reasons why you still receive invoices: - Together Membership With a Together membership, both members must unsubscribe individually. If you have canceled but your sports partner has not, the membership will continue on the account of the person with whom you took out the Together membership. - Your term has not yet expired. Do you have a membership with a term of 1, 2 or 3 years? You must then first complete the entire term before your membership can actually end. Check the end date in your cancellation confirmation. You will still be invoiced until that date. - The cancellation has not been processed correctly. Cancellation is only possible via the BigGym app. Check whether you have received a cancellation confirmation. Without confirmation the cancellation did not go through.

You will find a full explanation of your invoices in the BigGym app. Go to 'My payments' in the app for an overview of all your invoices and specifications.

You will find your next collection date in the BigGym app. Go to your profile or payment overview in the app for a clear overview of all your upcoming payments.

With a Together membership, the membership is personal. This means that both members must unsubscribe individually. Check in the BigGym app whether both memberships have actually been canceled. If one of the two is still active, the membership will continue and invoices will continue to be sent.

The direct debit takes place every 4 weeks. We work together with payment service provider Buckaroo, for safe and efficient payment processing.

The contribution is collected every 4 weeks. That's 13 times a year.

In the event of a failed direct debit, we will charge €10 cancellation costs and you will receive a reminder to pay the outstanding amount. Has the direct debit been refused by your bank? Contact your bank and our customer service immediately to avoid further costs.

No, the collection date cannot be adjusted. The contribution is collected every 4 weeks as standard according to BigGym's schedule. To ask? Please contact us.

Log in to the BigGym app and go to your profile or the payment overview. Here you can see exactly how many outstanding items you have, what your current balance is and what payment options are available.

An outstanding amount is an amount that you still have to pay to BigGym. This could be due to, for example, a failed direct debit, overdue contributions or additional costs such as cancellation costs. A reminder means that you still have an outstanding payment. Pay this as soon as possible to avoid blockages or extra costs.

You can easily pay outstanding amounts via the BigGym app. Log in, go to your overviews and make your payment quickly and securely directly from the app.

If we are unable to collect, you will receive an email from us about the outstanding amount. At the bottom of the email you will find exactly what period the amount applies to. In the new BigGym app you will also find an overview of your outstanding amounts and you can pay them immediately.

If you do not pay, your access to BigGym may be blocked. In addition, additional costs may be charged, such as cancellation costs or collection costs. If you have payment problems, always contact us so that we can find a solution together.

Please contact our customer service. We are happy to help you.

Wondering if there is a BigGym near you? You can view all our locations on our gyms page.

BigGym currently has 13 locations open, with 2 more locations on the way, spread throughout the Netherlands, and we continue to grow! We regularly open new locations to help even more people stay fit and healthy. Wondering if there is already a BigGym near you? View all locations on our website here.

Yes, with your BigGym membership you can exercise at all locations. This way you can train anytime and anywhere, where it suits you best.

You can park for free at all BigGym locations. This way you can start your training without hassle and with ease.

You can go to all BigGym locations for a varied range of group lessons. This way you will always find a lesson that suits you, wherever you exercise.

Here you will find the current opening hours of all BigGym branches. Check below when you can contact us for sports
Please note: different times may apply on public holidays.

Regular opening hours Monday 07:00 – 23:00
Tuesday 07:00 – 23:00
Wednesday 07:00 – 23:00
Thursday 07:00 – 23:00
Vrijdag 07:00 – 23:00 uur
Zaterdag 08:30 – 17:00 uur
Zondag 08:30 – 17:00 uur

Aangepaste openingstijden
1e Paasdag 08:30 – 17:00 uur
2e Paasdag 08:30 – 17:00 uur
Koningsdag Gesloten
Hemelvaartsdag 08:30 – 17:00 uur
1e Pinksterdag 08:30 – 17:00 uur
2e Pinksterdag 08:30 – 17:00 uur
Kerstavond 08:30 – 17:00 uur
1e Kerstdag 08:30 – 17:00 uur
2e Kerstdag 08:30 – 17:00 uur
Oudjaarsavond 08:30 – 17:00 uur
Nieuwjaarsdag 08:30 – 17:00 uur

BigGym's opening hours are the same at all locations. We are open on weekdays from 7:00 AM to 11:00 PM and on weekends from 8:30 AM to 5:00 PM. For any deviations, for example during public holidays, you can find more information via this link.

We have different opening hours on public holidays. On most public holidays, BigGym is open from 8:30 AM to 5:00 PM. The exception is King's Day, when all our locations are closed. For an overview of the holidays and any additional changes, please click on this link.

Yes, with a Daytime membership you can check in from Monday to Friday between 7:00 AM and 5:00 PM. There are no time restrictions for Daytime members on weekends; you can then exercise unlimitedly.

Yes, BigGym is also open during holidays. Always check our website for the most up-to-date information regarding holiday periods. You can find this here.

Are you looking for a new challenge? View all our current jobs at BigGym here. We are always looking for enthusiastic colleagues who want to strengthen our team. Who knows, your dream job might be among them!

You can easily apply via our website. View our current vacancies, choose the position that suits you and submit your application directly online. View all open vacancies here. Do you have any questions? Please contact our recruitment department.

Yes, at BigGym we regularly offer internships and traineeships. Do you want to gain practical experience in a dynamic working environment? Keep an eye on our vacancies page or contact our recruitment department for current options.

Yes, at BigGym we offer plenty of options for part-time and flexible hours. We understand that everyone has their own schedule, which is why we are happy to tailor working hours to your wishes. You can indicate this during your application, so that we can find the best match together.

Collaboration, enthusiasm and customer focus are central within the BigGym team. We strive to create a positive and motivating environment where both colleagues and members feel welcome and supported. We also find honesty, respect and personal development very important.

Go to Jobs in the menu and click on a location where you are looking for vacancies

You can use lockers for free at all BigGym locations. You need a BigGym combination lock to lock it. This is available once for €10 at the front desk. Unfortunately, the use of your own lock is not permitted.

At all BigGym locations you can use our showers for just €0.50 for five minutes. This way you can continue quickly and refreshed after your workout!

All BigGym locations have a cozy bar/lounge. Here you can find various types of coffee, tea and sports drinks. A nice place to catch up, rest and enjoy your drink.

Yes, all our gyms play motivational music to give you an extra boost during your workout. Of course you are also free to listen to your own music with earphones or headphones. This way you can exercise in exactly the way that suits you.

In every BigGym location there is a special room set up for stretching and abdominal exercises. Here you will find mats, foam rollers and sometimes light training materials such as resistance bands or small weights. This space is perfect for your warm-up, cool-down or strengthening your core.

Certainly! At BigGym you can use the sunbed. If your membership was taken out after January 9, 2020, sunbed use is included. Do you not have a membership or is it not included in your package? Then you can also buy a separate 12-minute session for €10 via a day pass. Please note: use is permitted from the age of 18. Our sunbeds are from the Luxura brand, equipped with 42 powerful 180-watt lamps – for a comfortable and effective session.

You can park for free at all BigGym locations. This way you can start your training without hassle and with ease.

Yes, free Wi-Fi is available in all BigGym locations. This way you can easily stream music, use your training apps or keep in touch with friends and family during your training.

All BigGym locations have air conditioning and a good ventilation system. This way you can always exercise in a fresh and comfortable environment during your training.

There is camera surveillance in all BigGym locations. This is how we ensure the safety of our members and employees.

We use various top brands of fitness equipment, such as Life Fitness, Hammer Strength, Matrix, Booty Builder, LMX and Life Maxx. This way you are assured of high-quality and reliable equipment for your training.

At BigGym you will find sunbeds from the Luxura brand, equipped with 42 180-watt lamps. This way you can enjoy an effective and comfortable tanning session during your visit.

Yes, at BigGym there are certainly equipment suitable for beginners. Our fitness rooms are equipped with user-friendly equipment from top brands such as Life Fitness, Matrix and Hammer Strength. These equipment have clear instructions, are often adjustable and help you to train safely and effectively – even if you are just starting out. In addition, our trainers are always ready to help you and give you tips about the correct posture and execution. This way you can start your fitness goals with confidence!

Yes, the fitness equipment at BigGym is regularly maintained. Our equipment, from top brands such as Life Fitness, Matrix and Hammer Strength, is tested and checked according to a fixed maintenance schedule. This way we can ensure that everything remains safe and reliable for your workout.

Yes, at BigGym you can always use cardio equipment such as treadmills, exercise bikes and cross trainers. Each location is equipped with a spacious cardio zone where you can work on your endurance or do a good warm-up. The equipment is easy to use and suitable for every level - from beginner to advanced athlete.

Yes, at BigGym you will find an extensive range of strength equipment. From plate-loaded machines to cable stations and isolation equipment - we have everything you need to train both large muscle groups and smaller, supporting muscles. Brands such as Hammer Strength, Life Fitness and Matrix ensure professional quality and an optimal training experience. Whether you are just starting out or have been training for years, you will always find suitable equipment to achieve your goals.

Yes, at BigGym there are also free weights available in addition to the equipment. Each location has an extensive free weights zone including dumbbells, kettlebells, weight plates and free bars. Ideal for functional training or strengthening specific mobility.

Yes, there are always Gym Employees present at all our locations who can guide you. They can help you use equipment, set up an exercise or answer your questions on the floor. Please note: this is not personal training (P.T.), but accessible support to help you train safely and effectively.

Of course! Free training schedules are available at all our locations. You can choose from different schedules, tailored to your objectives and level. Do you want extra help? Then a Gym Employee will be happy to help you find the schedule that suits you best.

No, that's no problem at all. Everyone is welcome at BigGym, both beginners and advanced. We have very user-friendly equipment from top brands such as Hammer Strength, Booty Builder, Lifemaxx & Matrix. In addition, our Gym Employees are always ready to personally guide you and answer your questions. This way we ensure that you can train with confidence and pleasure.

Yes, there are always Gym Employees present at all BigGym locations. They walk around the floor to help you, answer questions and ensure that everything runs safely and smoothly. This way you can train with peace of mind, knowing that someone is always there for you.

A day pass gives you access to all BigGym facilities for one day. Perfect to try out our gym before purchasing a membership. You can purchase a day pass in two ways: - Via the website - a Sportivity account is automatically created and you will receive an email with an activation link to confirm your account. You can find it via this link. - At the front desk of every BigGym location – no account is required. Have you previously purchased a day pass or do you already have a Sportivity account? Then you can easily purchase your day pass in the BigGym app.

A day pass is valid for 1 week from the time of purchase. Within this period you can come and exercise for one day.

When you purchase a day pass via the website, an account is automatically created. You will then receive an email with an activation link to confirm your account. If you buy a day pass at the front desk of a BigGym location, an account is not necessary. Please note: day passes are valid for 1 week.

BigGym does not offer free trial lessons. Would you like to try out our gym first? Then you can use a day pass, which gives you access to all our facilities for one day. You can buy a day pass via the website, at the front desk or, if you have previously purchased a day pass or already have a Sportivity account, directly in the BigGym app.

Yes, that's possible. A day pass costs €10 and gives you access to all facilities for a whole day. You can buy a day pass at the front desk in the gym or via this link

You will find the current class schedule on our website under the group lessons page. The full range of group lessons per location is clearly displayed here.

Most memberships include group lessons. With a standard membership you have unlimited access to all group lessons. Some older memberships may be an exception; always check your terms and conditions.

Yes, there are certainly group lessons suitable for beginners. Our instructors provide clear explanations and adjust the intensity to your level.

A group lesson usually lasts between 45 and 60 minutes. This includes a warm-up and cool-down. Some special lessons may be shorter or longer.

Yes, that is possible with a day pass. For €10 you have access to the gym and all group lessons for a day. Buy it via this link.

No, you must bring your own boxing gloves to the boxing lessons

Yes, reservations are required to participate in a group lesson. You can easily do this via the BigGym app, which you can download from the Apple Store and Google Play Store. Unfortunately, there is no access without a reservation.

Reservations can be made as follows: - Download the BigGym app. - Log in to your account or create one via the activation link in your email. - Go to the 'Group lessons' tab and view the schedule. - Choose the class you want to take and register. - You will receive a confirmation of your reservation.

Yes, you can do this up to 24 hours in advance via the BigGym app. Go to 'My reservations', select the group lesson and choose 'Cancel' or 'Change'.

You may reserve several lessons in advance, but a maximum of one lesson per day. This way everyone gets a fair chance to participate.

No, group lessons are included with most memberships. With a standard BigGym membership you have unlimited access to our wide range of group lessons. Exceptions may apply to some older memberships; always check your terms and conditions.

Taking a separate group lesson without membership costs €10 via a day pass. With a day pass you get access to the gym for one day and you can participate in all group lessons. You can easily buy the day pass at the front desk or online via this link.

You can participate in group lessons with a day pass. For €10 you have access to the gym and all group lessons for a whole day. You can buy the day pass at the front desk or online via this link.

You can download the BigGym app from the App Store and Google Play. After registration you will receive an email with an activation code to create your Sportivity account. You log in to the app with this account.

Yes, the app is your ticket to the gym. You can make reservations, manage your balance, pay outstanding amounts and view your membership via the app.

After registration you will receive an email with an activation code. With this code you create your Sportivity account and you can log in to the BigGym app.

First check your spam or junk mail folder. Have you still not received anything? Please contact our customer service.

No problem! Click on 'Forgot your password?' in the app and follow the instructions. You will receive an email to reset your password.

Check that your email address and password are correct and that your account is activated. Try restarting the app or restarting your phone. Does the problem remain? Please contact customer service.

You can easily book your group lessons via the BigGym app. Go to the 'Group lessons' tab, choose your desired lesson and confirm your reservation. You will immediately receive a confirmation.

You can pay outstanding amounts and your balance directly in the app. This is done safely and quickly via your linked payment method.

You can turn notifications on or off in the app via your settings. This way you stay informed of new group lessons, promotions and important updates.

Log in to the app and go to your profile or payment overview. Here you can see exactly your current balance and outstanding amounts, including payment options.

No, each account is personal and linked to one membership. Use separate login details for multiple accounts.

Close the app completely and restart your phone. If the problem persists, uninstall the app and install the latest version from the Apple Store or Google Play Store. Are you still having problems? Please contact our customer service.

Sometimes an update or app crash can cause temporary problems. Make sure you have the latest version of the app installed. Restart your phone and check your internet connection. Otherwise, please contact customer service.

BigGym is a modern, accessible gym chain where you can train your way. Our spacious locations are equipped with modern equipment, offer a wide range of group lessons and provide a relaxed atmosphere. We focus on affordability, professional guidance and memberships that really suit you.

Our gyms are on average 3,000 to 5,000 m² in size. Thanks to this spacious layout, there is always enough space and equipment available, so you never have to wait long.

BigGym is among the largest gyms in the Netherlands. With large locations and many facilities, we offer an extensive fitness experience. BigGym Alkmaar, at no less than 5000 m², is the largest gym in the Netherlands.

The free promotional period is added to your membership in advance. Your regular term will only start after these free weeks have expired. Payment: - When registering online, you only pay the €10 activation fee immediately. - If you register on paper at the location, these costs will be charged afterwards. - The first contribution will only be debited once the promotional period is over. So you only pay your normal membership after the promotional period has ended and from that moment on your regular contract duration runs.

You stay informed via our app, newsletter and social media. All current promotions and offers from BigGym can be found on our website. Also keep an eye on our social media for new deals and updates. For specific promotions, please visit the Membership Takeover and Bring a Friend pages. Do you have any questions? Please feel free to contact our customer service.

Yes! With our Membership Takeover you can have your current gym membership taken over by BigGym, without extra costs or hassle. All information and the registration form can be found on this page.

You can always request the conditions of a promotion at the front desk of the location, via our customer service, or on the promotion pages on our website. This way you know exactly where the promotion is valid and which conditions apply. Promotions and special offers may vary per location.

Promotions apply within the promotional period and according to the associated conditions. Are you unsure whether you qualify? Please contact our customer service.

Yes, promotions run until the stated end date and may expire. The exact conditions can be found with the promotion or can be requested from our customer service.

You stay informed via our app, newsletter and social media. We send important updates via push notifications and email. Subscribe to our newsletter and follow us on Instagram, TikTok and Facebook.

No, our long opening hours and large gyms ensure that the crowds are evenly distributed. You rarely have to wait and can almost always enjoy a good workout.

Yes, you can always contact us. Most answers to frequently asked questions can be found on our support page. Is your question not listed? Please feel free to contact our customer service.

You can always contact us, we answer contact forms as quickly as possible on working days.

We aim to answer your message within 1 to 2 working days. During busy periods it may take a little longer, but we will do our best to help you quickly.

BigGym works with one central customer service for all locations. You cannot call the front desk at your location directly. Go to the front desk at your location or contact our customer service team. Mention your location and we will ensure that your question is sent to the correct location.

Are you dissatisfied? Let us know so we can help you. Please contact us for this. We strive for fast and careful handling.

You report your complaint to our customer service, by telephone or e-mail. State your name, contact details and a detailed description of the complaint. We will contact you for further handling.

We welcome feedback! You can always call us, send a message via the contact form or send a message via our social media channels. This is how we help make BigGym better.

This is usually due to an outstanding payment. In the BigGym app you can see exactly what is open and you can solve it immediately. Once payment has been processed, your access will be automatically restored.

BigGym can deny access if a member violates the house rules or General Terms and Conditions. For example: - Inappropriate or aggressive behavior - Damage to property or equipment - Dangerous behavior or ignoring safety rules - Fraud or abuse of the membership an access ban can be temporary or permanent, depending on the severity of the incident. For the complete rules and conditions, we refer to the General Terms and Conditions.

an access ban means that a violation of the house rules or General Terms and Conditions has been established. Access to BigGym is not permitted during the access ban.