{"id":14897,"date":"2023-12-08T15:50:18","date_gmt":"2023-12-08T14:50:18","guid":{"rendered":"https:\/\/biggym.com\/general-terms-and-conditions\/"},"modified":"2026-11-04T11:29:28","modified_gmt":"2026-11-04T10:29:28","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/biggym.com\/en\/general-terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Article 1: Definitions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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At BigGym, we believe it is very important to make clear and transparent agreements with our members. This helps us maintain a pleasant environment for everyone. By becoming a member of BigGym, you declare that you have read and accepted the general terms and conditions and house rules. You can find the general terms and conditions and house rules at www.biggym.com. <\/p>

1.1<\/strong>Promotion: An offer from BigGym for new members, where the contract duration and price may differ from the standard offers.<\/p>

1.2<\/strong> Reversal fees: A fee charged for late or failed payment.<\/p>

1.3<\/strong> Absence: When you are unable to come and work out, for any reason.<\/p>

1.4<\/strong> Contributie\/membership fees: The amount you pay for your membership every four weeks.<\/span><\/p>

1.5<\/strong> Member: You can become a member of BigGym if you are 14 years of age or older.<\/p>

1.6<\/strong> Financially responsible person: The person financially responsible for the membership fees.<\/p>

1.7<\/strong> Family members: Members who are related to each other and live at the same address.<\/p>

1.8<\/strong> Upgrade: A change to a membership that increases the value and contract duration of the membership.<\/p>

1.9<\/strong> Activation fee: The fee charged upon registration for activation.<\/p>

1.10<\/strong> Membership: The agreement established between you and BigGym upon registration. These general terms and conditions are also part of your membership. <\/p>

1.11<\/strong> Lockers: Lockable compartments in which you can store your belongings.<\/p>

1.12<\/strong> Notice period: One full collection period that BigGym will collect from you once you have cancelled your membership.<\/p>

1.13<\/strong> Main payer: The person responsible for payment under a Together membership. The membership fees are debited from the main payer’s bank account. <\/p>

1.14<\/strong> Direct debit period: The four-week period during which BigGym collects the membership fees.<\/p>

1.15<\/strong> Personal guidance: Guidance provided by Gym Staff, such as introductory advice, explanations of equipment and fitness tips. This does not constitute Personal Training.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Article 2: Registration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2.1<\/strong>You can become a member of BigGym by registering via the registration form on the BigGym website or via the BigGym app.<\/p>

2.2<\/strong> Registration through a Sports Fund can be completed at the reception desk of one of the BigGym locations.<\/p>

2.3 <\/strong>After registering, you can start working out at BigGym immediately!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Article 3: Access and personal data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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3.1<\/strong> Once you have registered, your personal data will be recorded in our administration.<\/p>

3.2<\/strong> By registering with BigGym, you authorize BigGym to collect your membership fees by direct debit.<\/p>

3.3<\/strong> Your access to BigGym is verified by scanning the QR code at the entrance.<\/p>

3.4<\/strong> With a Together membership, both members may always work out at the same time.<\/p>

3.5<\/strong> Your personal data is strictly confidential and will not be used for purposes other than granting access to BigGym.<\/p>

3.6<\/strong> Your personal data will be shared with third parties when necessary.<\/p>

3.7<\/strong> BigGym has permission to use your personal data for communication purposes.<\/p>

3.8<\/strong> When you check in to work out, your photo will be displayed on the reception screen for verification purposes. BigGym cannot prevent this photo, which is intended for Gym Staff, from being visible to other members. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Article 4: Membership, term, and payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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4.1<\/strong> Your membership officially starts from the moment of registration, for either an indefinite or fixed period (depending on the membership you have chosen), with a minimum duration of two full direct debit periods.<\/p>

4.2<\/strong> If you have chosen an Unlimited, Together or Daytime membership, it will automatically be extended for an indefinite period after your contract ends. Your membership can then be cancelled every four weeks, subject to a notice period of one full direct debit period, which starts after cancellation. <\/p>

4.3<\/strong> If you have chosen a Flex membership, a notice period of one full direct debit period applies, starting after cancellation. This means that a Flex membership always has a minimum duration of two full direct debit periods. <\/p>

4.4<\/strong> If you are under 18 years of age, you need permission from a parent or legal guardian to enter into a membership agreement with BigGym. This can be provided through the consent form included in the registration form on the website or at the gym itself. <\/p>

4.5<\/strong> If you have a Together membership, both members must be able to prove that they live at the same address. This proof must be provided in the form of official correspondence from a government institution clearly showing the name and address. If it becomes apparent that the members no longer live at the same address, both members are required to convert their membership to an Unlimited membership. <\/p>

4.6<\/strong> Payment for your membership takes place every four weeks. After the initial membership period has ended, we are entitled to change the collection period to a four-week direct debit cycle. <\/p>

4.7<\/strong> If you have a Together membership and we are unable to collect the membership fees<\/span> from the main payer, the membership fees <\/span>will be collected from the bank account of one of the other members linked to the main payer<\/span> of the Together membership.<\/span><\/p>

4.8<\/strong> You must ensure that we can collect your membership fees without any problems. If a direct debit fails, we are required to charge a reversal fee of \u20ac10.00 for each failed collection. <\/p>

4.9<\/strong> If you do not pay your membership fees on time, you will be in default. We will determine on a case-by-case basis when the agreement will be terminated. <\/p>

4.10<\/strong> In the event of payment arrears under a one-, two- or three-year membership, 100% of the total remaining amount becomes immediately due and payable. Any subsequent extrajudicial debt collection costs will be charged to you and amount to 15% of the outstanding amount, with a minimum of \u20ac40.00. <\/p>

4.11<\/strong> If you have not paid your membership fees on time, access to BigGym will not be possible. <\/p>

4.12<\/strong> You cannot renew or upgrade a Family Pass. The conditions for a Family Pass only apply to existing members with a Family Pass. When the term of your Family Pass ends, it will be converted to a Together membership. From the moment of conversion, the articles relating to a Together membership will apply. <\/p>

4.13<\/strong> If you are registered under a Family Pass, it will be converted to an individual membership when you are over 23 years of age.<\/p>

4.14<\/strong> If you have a Junior membership and turn 14 years old, it will be converted to an Unlimited membership.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Article 5: Rates, membership payment continuation, promotions, and terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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5.1<\/strong> We reserve the right to amend or supplement our general terms and conditions and house rules.<\/p>

5.2<\/strong> We reserve the right to index and\/or change the prices and rates of memberships and additional services.<\/p>

5.3<\/strong> Price adjustments resulting from government measures may be implemented immediately, regardless of the amount, and do not entitle you to terminate the agreement.<\/p>

5.4<\/strong> We may increase our rates once per year. If we exercise this right, it does not entitle you to terminate the agreement, unless the rate increase takes place within three months of entering into the membership agreement.<\/p>

5.5<\/strong> For the terms and conditions of promotions and\/or special offers, you can contact a BigGym location or our customer service department.<\/p>

5.6<\/strong> No rights can be derived from promotions and\/or special offers, either before or after participation.<\/p>

5.7<\/strong> Promotional periods are always applied before the membership contract period, unless otherwise stated. Promotional periods do not count towards the contract duration. <\/p>

5.8<\/strong> Promotions at a new location are only valid if you register at that new location and live in the surrounding area.<\/p>

5.9<\/strong> Under no circumstances can you claim a refund of membership fees or other amounts.<\/p>

5.10<\/strong> Absence, regardless of the reason, does not release you from the obligation to pay the membership fees due and does not entitle you to any reduction in these fees.<\/p>

5.11<\/b> If you participate in the Invite a Friend promotion, the following additional terms and conditions apply:<\/p>

  • To qualify for one year of free gym access, at least two new memberships must be registered through your personal invitation link.<\/li>
  • A Together membership counts as one membership and not as two separate memberships.<\/li>
  • Members with a Flex membership are excluded from this promotion and are not eligible for the reward.<\/li>
  • Members with a free membership are excluded from this promotion and are not eligible for the reward.<\/li>
  • The free training period will be granted 28 days after the second referred membership has been registered, provided that all conditions of this promotion have been met.<\/li>
  • If the participant’s membership was registered through a Membership Takeover, the free training period will not begin before the start date of the BigGym membership. If the conditions for receiving the reward have already been met at that time, the free training period will begin on the start date of the BigGym membership. If these conditions have not yet been met on the start date, the free training period will be granted as soon as they are met. <\/li>
  • If your membership is frozen when the free training period is due to begin, or if the freeze begins within 28 days after the second referred membership was registered, the free training period will only begin after the freeze has ended. A scheduled freeze that begins after this 28-day period will not affect the start date of the free training period. <\/li>
  • Once the conditions of this promotion have been met, you will receive one year of free gym access. No membership fees are due during this period. After the free training period ends, your membership will automatically continue under the previously agreed terms and conditions. <\/li>
  • You can only participate in this promotion once at a time. Once the free training period has fully ended, you may participate again and use your personal invitation link. <\/li>
  • BigGym reserves the right to withhold or revoke the reward in cases of fraud, misuse or actions that violate these promotional terms and conditions or BigGym’s general terms and conditions.<\/li>
  • If a benefit, reward or entitlement is incorrectly granted due to a technical malfunction, system error, administrative error or other obvious mistake, BigGym reserves the right to correct the error and fully or partially reverse the incorrect allocation. No rights can be derived from an obvious error or mistake. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Article 6: Conversion \/ termination<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    6.1<\/strong> If you wish to change your membership, this is only possible when your one-, two- or three-year membership expires, unless you wish to upgrade your membership.<\/p>

    6.2<\/strong> When you upgrade and\/or change your membership, your new membership takes effect immediately. Your new membership period starts from that moment. <\/p>

    6.3 <\/strong>If you wish to cancel your membership, this can only be done through the BigGym app.<\/p>

    6.4<\/strong> Early cancellation or freezing of an Unlimited or Daytime membership is only possible if:<\/p>

    \u2013 You move to an address more than 30 kilometres away (based on the shortest route) from the nearest BigGym location. This will only be accepted if you provide an official extract from the municipal registration records of your new place of residence as proof. If we approve this document, you must buy out your membership. For a one-, two- or three-year membership, the membership fees due will then be recalculated based on a Flex membership. <\/p>

    \u2013 You are no longer able to use your membership due to an injury or illness. In this case, the membership may be frozen for a maximum of three full direct debit periods. Your membership will be paused during this time. If you freeze your membership for three full direct debit periods, the membership duration will also be extended by three full direct debit periods. This will only be accepted upon presentation of an official medical c <\/p>

    \u2013 The government imposes a mandatory closure. In this case, we offer the option to temporarily freeze your membership for as long as the measure remains in effect. Once the mandatory closure period has ended, your membership will automatically resume. Your contract period will be extended accordingly. <\/p>

    6.5<\/strong> If you are the main payer of your Together membership and cancel your membership, the membership will automatically be transferred to one of the other linked members. If all linked members wish to stop, the Together membership must always be cancelled jointly. <\/span>must always be canceled jointly if all linked members wish to stop.<\/span><\/p>

    \u2013 A Together membership consists of two separate, linked memberships. Each participant is individually responsible for managing their own membership. <\/p>

    6.6<\/strong> If you entered into a membership agreement through the online registration form on the BigGym website, you have a 14-day right of withdrawal. This withdrawal period begins on the day you entered into the membership agreement. <\/p>

    6.7<\/strong> If you decide to withdraw from your membership agreement, you can do so by completing the withdrawal form on the website.<\/p>

    6.8<\/strong> If you wish to withdraw from your membership agreement and have not used BigGym during these 14 days, the withdrawal is free of charge. If you have used your membership during this period, BigGym will charge the cost of a day pass (\u20ac10.00) for each visit made. Administration fees already paid will not be refunded under any circumstances. <\/p>

    6.9<\/strong> Cancellations submitted by email, fax, online chat, social media, telephone or verbally will not be processed.<\/p>

    6.10<\/strong> Denial of access and termination of membership.<\/p>

    If you fail to comply with the terms of the agreement, our house rules or display inappropriate behaviour, we may, at the request of Gym Staff or the Gym Manager, deny you access to BigGym and terminate your membership with immediate effect. <\/p>

    Inappropriate behaviour includes, but is not limited to: <\/p>

    • Failure to comply with, or deliberate disregard for, the house rules, safety regulations, or reasonable instructions given by BigGym staff.<\/li>
    • Violence, threats, or intimidation directed at members, staff, and\/or other visitors.<\/li>
    • Sexual harassment, including unwelcome sexual remarks, advances, or touching.<\/li>
    • Continuing to approach someone after they have indicated that they do not want this.<\/li>
    • Repeated aggressive or offensive behavior towards staff and\/or other visitors.<\/li>
    • Recruiting members or offering services for another gym or trainer within our premises without our permission.<\/li>
    • Theft or destruction.<\/li><\/ul>


      A decision to terminate is made by the Gym Manager in consultation with the Regional Manager and\/or the head office. We will confirm the decision via email, including the specific reason based on the relevant policy clause. You may respond within 14 days. <\/p>

      Once your membership ends, you will no longer be required to pay membership fees. We will refund any fees you have paid in advance for the period following the termination of your membership. We reserve the right to recover costs for any damage you may have caused. <\/p>

      6.11<\/strong> Any remaining credits cannot be used after the termination of the membership.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Article 7: Risk and liability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      7.1<\/strong> Use of BigGym’s facilities is entirely at your own risk.<\/p>\n

      7.2<\/strong> If you are the main payer of a Together membership, you are responsible for the membership at all times.. In the event of overdue payments, all linked members will be held liable. See Article 4. <\/span><\/p>\n

      7.3<\/strong> We are not liable for material or non-material damage resulting from accidents or injuries sustained in our gyms.<\/p>\n

      7.4<\/strong> To use the lockers, you are required to purchase a BigGym combination lock. This lock costs a one-time fee of \u20ac10.00, after which the use of the lockers is free of charge. The use of your own lock is not permitted. We advise you not to bring valuable belongings. BigGym provides these lockers free of charge to minimise the risk of damage, loss or theft as much as possible. <\/p>\n

      7.5<\/strong> BigGym is not liable for damage to, loss of, or theft of personal belongings of members and non-members, regardless of whether these belongings are stored in a locker, located elsewhere on the premises, or on the parking lot belonging to the facility, to the extent permitted by law.<\/p>\n

      7.6 <\/strong>We are authorized to cut open any locks left on lockers after closing time so that the lockers can be used again the following day.<\/p>\n

      7.7<\/strong> Fitness activities may involve risks. When using our facilities, you are responsible for knowing your own physical limits. Use of the facilities is at your own risk. If you are unsure about your physical condition, we recommend seeking professional advice from a doctor or specialist to determine the most suitable and achievable way for you to exercise. <\/p>\n

      7.8<\/strong> We do not offer personal training provided by our own Gym Staff at our locations. However, we do provide free guidance to help you achieve your goals. You may hire your own Personal Trainer or use the tips and advice we provide on social media, through the BigGym app or through other means within the gym. However, we are not responsible for how you apply these tips and recommendations or for the choices you make. <\/p>\n

      7.9<\/strong> We are not liable for damage to and\/or theft of your vehicle or other means of transport as a result of parking on BigGym premises.<\/p>\n

      7.10<\/strong> You are liable for damage caused to our property if such damage is the result of your negligence and\/or fault. <\/p>\n

      7.11<\/strong> Making or publishing audio or video recordings of staff or members without their permission is not permitted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Article 8: Complaints procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      8.1<\/strong> If you have a complaint, we are sorry to hear that, but we would of course like to know about it. You can always contact our customer service department through the BigGym website. <\/p>

      8.2<\/strong> Please provide your name, address and place of residence, along with a description of your complaint. We will then ensure that your complaint is handled appropriately. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Article 9: Final provisions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      9.1<\/strong> By registering, you declare that you are aware of, accept, and will adhere to the terms and conditions and house rules.<\/p>

      9.2<\/strong> The terms and conditions and house rules of BigGym can be found on the website and can also be requested at the BigGym front desk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Terms and Conditions BigGym B.V.<\/strong><\/p>

      Chamber of Commerce registration number: 66020158<\/p>

      VAT number:<\/strong> NL856360417B01<\/p>

      Version effective from 4 November 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Terms and Conditions Article 1: Definitions At BigGym, we believe it is very important to make clear and transparent agreements with our members. This helps us maintain a pleasant environment for everyone. By becoming a member of BigGym, you declare that you have read and accepted the general terms and conditions and house rules. You […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14897","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t